Delete your account

ZenoVoiceAi — Android package com.zenovoiceai.app · iOS bundle com.zenovoiceai.app

This page explains how to request deletion of your ZenoVoiceAi account and associated data from the ZenoVoiceAi mobile apps (Google Play and App Store) and the web portal at zenovoiceai.com. ZenoVoiceAi provides voice and SMS on your workspace line(s).

How to request account deletion

Account deletion is not completed inside the app today. To delete your account, follow these steps:

Send an email to info@zenovoiceai.com from the email address tied to your ZenoVoiceAi account.
Use the subject line Account deletion request and include your full name and the phone number(s) on your account (if any).
If you have an active subscription for a number, say whether you want that subscription canceled as part of deletion (we will cancel billing where applicable).
We will reply to confirm your identity and tell you when deletion has started. If we cannot verify the request, we will explain what is needed.

You may also sign in on the web portal and ask for deletion in your message; we still process the request through the same email workflow so there is a clear record of your choice.

Data that is deleted

When your account is deleted, we remove or disassociate data tied to your user account, including:

Account profile (name, email, password hash, sign-in session data)
Saved contacts, call history, voicemail messages and greeting settings stored for your account
Call forwarding, blocking, and related per-line settings linked to your user
Mobile push notification tokens and workspace preferences stored for your login
Assignment of phone numbers to your user (numbers may be released or reassigned per your plan and carrier rules)

Data that may be kept

Some information may be retained after account deletion where required or permitted by law:

Billing and payment records — Stripe customer, invoice, and subscription records needed for tax, accounting, and fraud prevention (typically up to 7 years, or as required in your region).
Telecommunications and porting records — logs or documents related to number purchases, ports, or carrier compliance that we or our telecom partners must keep for regulatory or dispute purposes.
Security and abuse prevention — minimal technical logs (for example, IP or device identifiers) used to investigate fraud or protect the Service, retained only as long as needed for that purpose.
Message and call metadata on shared infrastructure — SMS or call records that exist on carrier or messaging systems may persist under their retention policies even after your portal account is removed; we do not control third-party retention schedules.

Timing

We aim to confirm and begin processing verified deletion requests within 14 business days.
Primary account data in our application database is removed when deletion is completed; backups containing your data are purged on a rolling basis within approximately 90 days unless a longer period is required by law.

More information

For general privacy practices, see our Privacy Policy. Questions about this page: info@zenovoiceai.com.

Last updated June 1, 2026

How to request account deletion

Account deletion is not completed inside the app today. To delete your account, follow these steps:

Send an email to info@zenovoiceai.com from the email address tied to your ZenoVoiceAi account.

Use the subject line Account deletion request and include your full name and the phone number(s) on your account (if any).

If you have an active subscription for a number, say whether you want that subscription canceled as part of deletion (we will cancel billing where applicable).

We will reply to confirm your identity and tell you when deletion has started. If we cannot verify the request, we will explain what is needed.

You may also sign in on the web portal and ask for deletion in your message; we still process the request through the same email workflow so there is a clear record of your choice.

Data that is deleted

When your account is deleted, we remove or disassociate data tied to your user account, including:

Account profile (name, email, password hash, sign-in session data)

Saved contacts, call history, voicemail messages and greeting settings stored for your account

Call forwarding, blocking, and related per-line settings linked to your user

Mobile push notification tokens and workspace preferences stored for your login

Assignment of phone numbers to your user (numbers may be released or reassigned per your plan and carrier rules)

Data that may be kept

Some information may be retained after account deletion where required or permitted by law:

Billing and payment records — Stripe customer, invoice, and subscription records needed for tax, accounting, and fraud prevention (typically up to 7 years, or as required in your region).

Telecommunications and porting records — logs or documents related to number purchases, ports, or carrier compliance that we or our telecom partners must keep for regulatory or dispute purposes.

Security and abuse prevention — minimal technical logs (for example, IP or device identifiers) used to investigate fraud or protect the Service, retained only as long as needed for that purpose.

Message and call metadata on shared infrastructure — SMS or call records that exist on carrier or messaging systems may persist under their retention policies even after your portal account is removed; we do not control third-party retention schedules.

Timing

We aim to confirm and begin processing verified deletion requests within 14 business days.

Primary account data in our application database is removed when deletion is completed; backups containing your data are purged on a rolling basis within approximately 90 days unless a longer period is required by law.